Why Wasn’t My Trash Collected? 

The most common mistakes that can result in non-collection are:

1. Putting your waste out too late

Collection begins at a 8 PM. If you put your trash out even a few minutes after 8 PM, the waste collectors could have already passed by your door. 

2. Bringing your container inside too soon

Collection is permitted to work late into the night. Depending on the volume, layout of the community, size of the community, it may take as long as 3-4 hours to collect all the waste in the community.

3. You set your trash out on a day when we do not pick up.

Please review the community waste collection schedule. Meow & Haul does not pick up on federal holidays, Christmas Eve, Thanksgiving Eve, Halloween, or New Year’s Eve.

How Does Billing Work?

Meow & Haul is contracted by the owner or the property management company of your community. Meow & Haul does not bill individuals directly. You will need to direct billing questions to your leasing office. Our service is designed to streamline the waste removal process for entire communities. For this reason, communities we service generally do not offer individual residents an option to opt out of this service.